Sam Aura currently delivers orders within Pakistan only.
Shipping Charges
A flat shipping fee of Rs. 200 applies to orders delivered within Pakistan.
Processing & Delivery Time
Orders are generally delivered within 5–7 working days. Delivery may vary because of destination, courier service, weather, public holidays, or circumstances beyond our control.
Order Processing
After an order is placed, our team will process and prepare it for dispatch. Order or shipping updates may be sent using the contact information provided.
Delivery Delays
- Weather conditions
- Public holidays
- Courier disruptions
- Incorrect/incomplete delivery information
- Remote locations
- Unexpected logistical issues
Incorrect Delivery Information
Customers are responsible for providing their full name, complete address, city, and active phone number. Sam Aura is not responsible for delivery issues caused by incorrect or incomplete information.
Failed Delivery Attempts
If delivery fails because the customer is unavailable or unreachable, additional attempts may be made according to courier procedures. Reshipping charges may apply when failure results from incorrect information or repeated failed attempts.
Damaged Packages
Contact Sam Aura as soon as possible with photos/videos if a package arrives damaged. See the Return & Refund Policy for damaged-product procedures.
Contact Us
For shipping questions, contact us through sam-aura.com.
