At Sam Aura, we want you to be satisfied with your purchase. If there is an issue with your order, please contact us within 3 days of delivery.
Eligibility for Returns
- Wrong product received.
- Product damaged during delivery.
- Manufacturing or quality defect.
- Product significantly different from the order.
Product Condition
For hygiene and product-safety reasons, perfumes, cosmetics, and personal-care products should generally be unused and in their original packaging to qualify for a return.
Return Period
Contact us within 3 days after receiving your order. Requests after this period may not be eligible.
How to Request a Return
- Order number
- Customer name
- Product name
- Reason for return
- Clear photos or video showing the issue, where applicable
Damaged or Incorrect Orders
Contact Sam Aura as soon as possible. We may request photos/videos of the packaging, shipping label, product, and damage.
Refunds
After an approved return is received and inspected, we will notify you. Approved refunds will be processed through the payment/refund method available to Sam Aura. Shipping charges may be non-refundable unless the issue resulted from our error or a damaged/defective product.
Non-Returnable Situations
- Product used or opened without a valid product issue.
- Request submitted after 3 days.
- Damage caused by misuse.
- Original packaging/product missing or significantly damaged.
- Change of mind after receiving the product.
Contact Us
For return or refund requests, contact Sam Aura through sam-aura.com.
