Privacy Policy

Sam Aura respects your privacy and is committed to protecting information provided when using sam-aura.com. This policy explains what information we may collect, how we use it, and how we protect it.

Information We Collect

Full name
Phone number
Email address
Shipping and billing address
Order details
Customer-support communications
Information voluntarily submitted through website forms

Payment Information

Payment information may be processed by the payment method or payment service used for your order. Sam Aura does not intentionally collect or store sensitive payment credentials such as complete card passwords or PINs.

How We Use Your Information

Process and deliver orders
Confirm orders
Provide customer support
Process returns, exchanges, or refunds
Improve website and services
Prevent fraudulent or unauthorized activity
Send promotional communications where permitted and appropriately consented to

Cookies

Our website may use cookies and similar technologies for functionality, preferences, analytics, and customer experience. Browser settings can be used to manage cookies, although disabling some cookies may affect functionality.

Sharing of Information

Necessary information may be shared with trusted providers such as courier companies, payment providers, hosting providers, and technology/analytics providers when reasonably necessary to operate the business or meet legal obligations.

Data Security

We take reasonable measures to protect customer information against unauthorized access, misuse, alteration, disclosure, or loss. No online transmission or electronic storage system can be guaranteed completely secure.

Marketing Communications

Where appropriate, Sam Aura may send product, promotion, offer, or service updates. Customers may request to stop receiving promotional communications.